Officient

Officient is a central-american management consulting, HR services and outsourcing company. Combining experience, comprehensive capabilities for the BPO industry and extensive knowledge of the local market, Officient supports clients to help them operate in a near shore location and outsource services to dedicated providers. Officient was founded in 2006 and has since then served local clients as well as Fortune 500 companies to establish their operations.

Our strategy builds on our expertise in consulting, technology and outsourcing to help clients focus on their core competencies and deliver value. Using our industry knowledge, service-offering expertise and local capabilities, we help clients around the world to:

Improve operational performance.
Deliver their products and services more effectively and efficiently.
Start new operations.
Develop systems for their operational success.
Meet their HR requirements in nearshore locations.
Take decisions on a global scale.

Human Resources
- Planning of campaigns
- Onsite integration with clients
- Massive recruiting campaigns
- Short-term staffing support
- Training and up-ramp support
Contact Center Outsourcing
- Inbound customer service for SME
- Outbound campaigns for appointment setting or other telemarketing, market research or b2b related services
it services
- Systems development and integration based on opensource
- CRM, dialer and recruiting software implementations
- Web development
- Web design
Virtual and Location Services
- Office space and business address in Guatemala
- Concierge and secretarial service
- One-stop location for Guatemala

Among the many strengths that make Officient successful in the near shore ventures are our:

Extensive consulting expertise
Vertically integrated service offerings for the contact center industry
Experienced and recognized management
Proprietary and open-source systems developed to support our clients’ needs.

Our core values are being open and clear in all our relationships and present in every aspect of our work.